Rwanda - User Satisfaction Survey 2012

Edited, anonymous dataset for public distribution.

2012-09

The National Institute of Statistics of Rwanda conducted a user satisfaction survey to understand where from and how the users access official statistics, their purpose while searching for official statistics and at what extent the available statistics help them to achieve their objectives. At the same time, the users were requested to share their views and opinions in regard with the timeliness, the quality and the dissemination of official statistics.

The production of such costly information is justified unless it is used for evidence based decision making and for measuring the impact of Government policies, programs and projects. To this end, the focus is shifted from producers to users of statistics. Therefore, it is important to assess on a regular basis to what extent the National Strategy for the Development of Statistics (NSDS) outputs are meeting the needs of users and evaluate the level of use of official statistics for policy formulation and decision making in the Rwandan society.

The objectives of User Satisfaction Survey were:

1. To assess the extent to which official statistics are being used for informed policy and decision making and informed discussion and debate;

2. To gauge to what extent official statistics satisfy the most urgent needs of the users at the time of the survey;

3. To determine how easy or difficult it is to access official statistics and their metadata

4. To monitor changes in supply, quality, use and perceptions of official statistics over the life span of the project.

Sample survey data [ssd]

The user satisfaction survey was administrated to the individuals working in the institutions categorized in the following six major unity of analysis:

- Public sector including Central and Local Governments and other institutions,

- Private sector entities such as companies and corporations, enterprises, the Private Sector Federation and its chambers excluding media, press, research and education institutions,

- Public and private Media group comprising newspapers, radios and television and the High Media Council ,

- Civil society includes international NGOs, local NGOs, churches or religious associations and political parties and trade unions,

- International and regional organizations and diplomatic missions and

- Education sector comprises public and private higher learning institutions (HLIs), public and private research institutions.