Rwanda - User Satisfaction Survey 2012

central
Reference ID rwa-nisr-russ-2012-v1
Year 2012
Country Rwanda
Producer(s) National Institute of Statistics of Rwanda - Ministry of Finance and Economic Planning
Sponsor(s) World Bank - WB - Financial assistance
United Nations Development Programme - UNDP - Financial assistance
Department for International Development - DFID - Financial assistance
European Union - EU - Financial assistance
Metadata PDF Documentation in PDF
Created on
May 21, 2015
Last modified
May 21, 2015
Page views
381501

Documentation

Download the questionnaires, technical documents and reports that describe the survey process and the key results for this study.
Questionnaires
USer Satisfaction Survey 2012 Questionnaire
pdf   641.15 KB

Author(s) National Institute of Statistics of Rwanda
Date 2012-07-01
Country Rwanda
Language English
Contributor(s) The contributors to the user satisfaction survey 2012 were World Bank (WB),United Nations Development Programme ( UNDP), Department for International Development (DFID) and Europian Union (EU)
Publisher(s) NISR
Description This is the questionnaire for the survey
Download q-russ-2012-eng-v1.pdf
Reports
User Satisfaction survey on the Quality and Use of Official Statistics for Informed Policy and Decision Making in Rwanda
pdf   2.03 MB

Author(s) National Institute of Statistics of Rwanda
Date 2013-02-10
Country Rwanda
Language English
Contributor(s) The contributors to the user satisfaction survey 2012 were World Bank (WB),United Nations Development Programme ( UNDP), Department for International Development (DFID) and Europian Union (EU)
Publisher(s) NISR
Description This is the Final report for the User Satisfaction Survey 2012
Table of contents Acknowledgements ..........................................................................................................7
Executive summary ..........................................................................................................8
List of Acronyms and Abbreviations .......................................................................................3
List of Figures ................................................................................................................4
List of Tables .................................................................................................................5
I. Introduction ...............................................................................................................10
I.1. The National Strategy for the Development of Statistics .....................................................10
I.2. Eurostat and Ghana User Satisfaction Surveys ................................................................11
II. Rwanda User Satisfaction Survey.....................................................................................12
II.1. Purpose of the User Satisfaction Surveys ......................................................................12
II.2. Objectives of the Rwanda User Satisfaction Survey .........................................................13
III. Methodology of Rwanda User Satisfaction Survey ...............................................................13
III.1. Target population .................................................................................................13
III.2. Data Collection ....................................................................................................14
III.3. Data entry, data processing and data analysis ...............................................................14
IV. Study Results ..........................................................................................................15
IV.1. Characteristics of respondents ..................................................................................15
IV.2. Relevance and Use of Official Statistics in Rwanda ...........................................................20
IV.2.1. Producers of Official Statistics .................................................................................21
IV.2.2. Type of official statistics ........................................................................................22
IV.2.3. Channels used to access Official Statistics ...................................................................25
IV.2.4. Use of official descriptions and methods related to official statistics .....................................26
IV.2.5. Purpose of the use of official statistics .......................................................................27
IV.2.5. Official statistics and users' priority data needs .............................................................28
IV.2.6. Extent to which official statistics allow users to carry out their purpose .................................29
IV.3. Quality Aspects of Official Statistics ..............................................................................30
IV.3.1. Quality of Methodologies ........................................................................................30
IV.3.2. Un-biasedness and Accuracy of Official Statistics ............................................................31
IV.3.3. Timeliness of Official Statistics ...................................................................................32
IV.4. Dissemination of and access to Official Statistics ..................................................................33
IV.4.1. Publication of Official Statistics Dissemination Calendar ......................................................33
IV.4.2. Accessibility of Official Statistics in Rwanda ....................................................................34
IV.4.3. Accessibility of Official Statistics using NISR Website .........................................................36
IV.4.4. Overall quality of Official Statistics ..............................................................................37
IV.5. Improvement of Official Statistics since 2009 ......................................................................38
IV.5.1. Improvement of Official Statistics' availability ..................................................................38
IV.5.2. Improvement of the quality of Official Statistics ...............................................................39
IV.5.3. Improvement of Official Statistics' accessibility .................................................................40
V. Conclusion and Recommendations .......................................................................................41
References .....................................................................................................................45
Annex. Questionnaire .........................................................................................................46
Download russ-2012-final-report.pdf
Technical documents
User Satisfaction Survey 2012 Study Protocol
pdf   226.01 KB

Author(s) Dr.Alexandre LYAMBABAJE
Date 2012-07-25
Country Rwanda
Language English
Contributor(s) The contributors to the user satisfaction survey 2012 were World Bank (WB),United Nations Development Programme ( UNDP), Department for International Development (DFID) and Europian Union (EU)
Publisher(s) NISR
Description This is the Study Protocol for the User Satisfaction Survey 2012
Download russ-2012-Study-Protocol .pdf
User Satisfaction Survey 2012 sampling methodology
pdf   170.43 KB

Author(s) NISR
Date 2012-07-01
Country Rwanda
Language English
Contributor(s) The contributors to the user satisfaction survey 2012 were World Bank (WB),United Nations Development Programme ( UNDP), Department for International Development (DFID) and Europian Union (EU)
Publisher(s) NISR
Description This is the sampling methology for the User Satisfaction Survey 2012
Download russ-2012-sampling-methodology.pdf
Other materials
Timeframe of User Satisfaction Survey activities
pdf   62.3 KB

Author(s) NISR
Date 2012-07-25
Country Rwanda
Language English
Contributor(s) The contributors to the user satisfaction survey 2012 were World Bank (WB),United Nations Development Programme ( UNDP), Department for International Development (DFID) and Europian Union (EU)
Publisher(s) NISR
Description This is the roadmap for the User Satisfaction Survey 2012 activities
Download russ-2012-roadmap.pdf

© National Institute of Statistics of Rwanda, 2024.

This website is best viewed using Microsoft® Internet Explorer 8+, Mozilla Firefox® 3+, Google Chrome® 10+, Netscape Navigator® 9+,Opera 10+, Safari® 5+, SeaMonkey® 2+.