RWANDA - Rwanda FinScope 2020, Financial Inclusion in Rwanda 2020

Start	End	Cycle
2020	2020	NA

Start	End	Cycle

Face-to-face [f2f]

Training of enumerators was based on the interviewer's manual and covered:
Introduction to the survey: survey objectives, sample, survey modules, survey implementation, confidentiality, interviewer's role;
Conducting the interview: approaching the household, ensuring privacy, asking questions, differences between the printed questionnaire and the tablet screens;

Questionnaire content: location identifiers, household roster, survey modules details.

Fieldwork procedures: field team members' roles and responsibilities, reporting to the field supervisor, ensuring high data quality,
Entering and managing data on the tablet: tablet and screen components, starting a record on the tablet, general navigation, advancing through modules and groups, entering responses;

Completing modules: general instructions, how to administer each module/ask questions/enter responses (question by question);

Hands-on training: Hands-on-training with survey instrument on tablets complete with mock interviews and practice sessions and the use of all technical equipment required for survey implementation;

At the conclusion of the interviewers' training, the entire field team conducted a pilot test of all survey procedures, logistics, systems, the revised instrument, and the translations. The pilot test was conducted in urban and rural areas that are not part of the sample. The pilot test lasted one week. At the end of each day, all people participating in the pilot test were meeting to discuss issues and challenges, and suggest solutions to be tested on subsequent days.

At the conclusion of the pilot, all proposed changes to the survey instrument, translations, procedures, logistics, and systems were documented and prioritized. The AFR and FinMark Trust worked with the CESS Survey Director, Field Manager and QCS specialists to revise the survey instruments.

The questionnaire was drafted in English and translated into Kinyarwanda. An instruction manual was developed in order to guide the enumerators how to use better the questionnaire and conduct interviews.

The modules of the questionnaire to be collected in the FinScope Customer Survey 2020 are as follows:

Module A Localization and Identification of the Household
Module B Household Register
Module C Household Information and Demographics
Module D Access to Infrastructure
Module E Financial Capacity
Module F E-Payments and Mobile Money
Module G Money Management – Saving/Investment
Module H Money Management – Borrowing
Module I Money Management – Risk and Risk Management
Module J Money Management – Remittances
Module K Banking
Module L Informal Products
Module M Farming
Module N Income and Expenditures
Module O General Information

Name	Abbreviation	Affiliation
Centre for Economic and Social Studies	CESS	Access to Finance Rwanda

In order to complete 12,480 interviews with adults aged 16 years and above in their respective households distributed in all the districts (30) of Rwanda, 63 Enumerators were used during 42 days of data collection. The fieldwork lasted 42 days, including 40 days of data collection, one (1) day dedicated for teams' deployment, and another (1) day for redeployment of teams in districts. For practical and logistical purposes, two pair teams (one team of 4 enumerators) were deployed together moving from one area to another using one vehicle. Each field team deployed consists of one (1) Field Supervisor, one (1) Quality control(QC) interviewer, and Interviewers. In total there were 15 teams,15 Field Supervisors, 15 QC Interviewers, and 63 Enumerators to complete the work.

Rigorous field supervision was provided throughout the course of fieldwork by several layers of supervisory staff in order to ensure the quality of the data. The front lines for data quality assurance in the field were Field Supervisors. The Field Supervisor and the quality control Interviewer were observing interviews conducted by interviewers. The quality control Interviewer was responsible to review each questionnaire summary closely and will present findings to the Field Supervisor prior to the latter's transmission of the data. The Field Supervisors also was to observe all interviewers as they conduct some interviews, spot check a random sample of interviewed households, and provide additional instruction to Interviewers as needed. Field Quality control supervision teams were visiting the field teams during the course of fieldwork to provide supervision and additional quality assurance.

To complement and verify these quality control measures, Access to Finance Rwanda (AFR) and Yakini conducted independent field visits to verify field teams' implementation of the survey methodology and the interviewing process. Spot checks were also carried out on a number of completed questionnaires to assess completeness and logical consistency of interview data.