Rwanda - FinScope 2024, Financial Inclusion in Rwanda
| Reference ID | RWA-NISR-FINSCOPE-2024-v01 |
| Year | 0 |
| Country | Rwanda |
| Producer(s) | Access to Finance Rwanda |
| Sponsor(s) | Mastercard Foundation - - Funders of Finscope Swedish International Cooperation Agency - Sida - Funders of Finscope Luxembourg Cooperation - - Funders of Finscope Jersey Overseas Aid - JOA - Funders of Finscope Rwanda Bankers Associat |
| Metadata |
 Documentation in PDF
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 Study website
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Created on
Jul 09, 2025
Last modified
Jul 09, 2025
Page views
338786
data_dictionary
Data File: Microdata
| Cases | 13994 |
| Variable(s) | 2500 |
Variables
| Name | Label | Question | |
| qf6_03_7 | qf6_03_7.Microfinance institution (non-umurenge)-Inconsistent availability of ag | ||
| qf6_03_8 | qf6_03_8.Microfinance institution (non-umurenge)-Difficulty operating the phone/ | ||
| qf6_03_9 | qf6_03_9.Microfinance institution (non-umurenge)-Unclear transaction charges/fee | ||
| qf6_03_10 | qf6_03_10.Microfinance institution (non-umurenge)-Agent float/cash availability | ||
| qf6_03_11 | qf6_03_11.Microfinance institution (non-umurenge)-Contacting customer care | ||
| qf6_03_12 | qf6_03_12.Microfinance institution (non-umurenge)-Sending to a wrong number | ||
| qf6_03_13 | qf6_03_13.Microfinance institution (non-umurenge)-Fraud | ||
| qf6_03_14 | qf6_03_14.Microfinance institution (non-umurenge)-Money laundering | ||
| qf6_03_15 | qf6_03_15.Microfinance institution (non-umurenge)-Delayed payments | ||
| qf6_03_16 | qf6_03_16.Microfinance institution (non-umurenge)-Other specify | ||
| qf6_04 | QF6. In the past 12 months, have you experienced any of the following problems o | ||
| qf6_04_1 | qf6_04_1.Non-Deposit Taking Lending Financial (NDFI)-Unexpected charges | ||
| qf6_04_2 | qf6_04_2.Non-Deposit Taking Lending Financial (NDFI)-Lost money / Money missing | ||
| qf6_04_3 | qf6_04_3.Non-Deposit Taking Lending Financial (NDFI)-Poor service received at a | ||
| qf6_04_4 | qf6_04_4.Non-Deposit Taking Lending Financial (NDFI)-ATM or Card Swipe machine n | ||
| qf6_04_5 | qf6_04_5.Non-Deposit Taking Lending Financial (NDFI)-Inability to access bank ac | ||
| qf6_04_6 | qf6_04_6.Non-Deposit Taking Lending Financial (NDFI)-Service / Agent network was | ||
| qf6_04_7 | qf6_04_7.Non-Deposit Taking Lending Financial (NDFI)-Inconsistent availability o | ||
| qf6_04_8 | qf6_04_8.Non-Deposit Taking Lending Financial (NDFI)-Difficulty operating the ph | ||
| qf6_04_9 | qf6_04_9.Non-Deposit Taking Lending Financial (NDFI)-Unclear transaction charges | ||
| qf6_04_10 | qf6_04_10.Non-Deposit Taking Lending Financial (NDFI)-Agent float/cash availabil | ||
| qf6_04_11 | qf6_04_11.Non-Deposit Taking Lending Financial (NDFI)-Contacting customer care | ||
| qf6_04_12 | qf6_04_12.Non-Deposit Taking Lending Financial (NDFI)-Sending to a wrong number | ||
| qf6_04_13 | qf6_04_13.Non-Deposit Taking Lending Financial (NDFI)-Fraud | ||
| qf6_04_14 | qf6_04_14.Non-Deposit Taking Lending Financial (NDFI)-Money laundering | ||
| qf6_04_15 | qf6_04_15.Non-Deposit Taking Lending Financial (NDFI)-Delayed payments | ||
| qf6_04_16 | qf6_04_16.Non-Deposit Taking Lending Financial (NDFI)-Other specify | ||
| qf6_05 | QF6. In the past 12 months, have you experienced any of the following problems o | ||
| qf6_05_1 | qf6_05_1.Mobile money operator-Unexpected charges | ||
| qf6_05_2 | qf6_05_2.Mobile money operator-Lost money / Money missing from my account e.g., | ||
| qf6_05_3 | qf6_05_3.Mobile money operator-Poor service received at a branch / agent / custo | ||
| qf6_05_4 | qf6_05_4.Mobile money operator-ATM or Card Swipe machine not working | ||
| qf6_05_5 | qf6_05_5.Mobile money operator-Inability to access bank account through mobile / | ||
| qf6_05_6 | qf6_05_6.Mobile money operator-Service / Agent network was down | ||
| qf6_05_7 | qf6_05_7.Mobile money operator-Inconsistent availability of agent | ||
| qf6_05_8 | qf6_05_8.Mobile money operator-Difficulty operating the phone/using menu | ||
| qf6_05_9 | qf6_05_9.Mobile money operator-Unclear transaction charges/fees | ||
| qf6_05_10 | qf6_05_10.Mobile money operator-Agent float/cash availability | ||
| qf6_05_11 | qf6_05_11.Mobile money operator-Contacting customer care | ||
| qf6_05_12 | qf6_05_12.Mobile money operator-Sending to a wrong number | ||
| qf6_05_13 | qf6_05_13.Mobile money operator-Fraud | ||
| qf6_05_14 | qf6_05_14.Mobile money operator-Money laundering | ||
| qf6_05_15 | qf6_05_15.Mobile money operator-Delayed payments | ||
| qf6_05_16 | qf6_05_16.Mobile money operator-Other specify | ||
| qf6_other_specify_05 | qf6_other_specify_05. Mobile money operator | ||
| qf6_06 | QF6. In the past 12 months, have you experienced any of the following problems o | ||
| qf6_06_1 | qf6_06_1.Umurenge SACCO-Unexpected charges | ||
| qf6_06_2 | qf6_06_2.Umurenge SACCO-Lost money / Money missing from my account e.g., Cards/P | ||
| qf6_06_3 | qf6_06_3.Umurenge SACCO-Poor service received at a branch / agent / customer car | ||
| qf6_06_4 | qf6_06_4.Umurenge SACCO-ATM or Card Swipe machine not working | ||
| qf6_06_5 | qf6_06_5.Umurenge SACCO-Inability to access bank account through mobile /interne | ||
| qf6_06_6 | qf6_06_6.Umurenge SACCO-Service / Agent network was down | ||
| qf6_06_7 | qf6_06_7.Umurenge SACCO-Inconsistent availability of agent | ||
| qf6_06_8 | qf6_06_8.Umurenge SACCO-Difficulty operating the phone/using menu | ||
| qf6_06_9 | qf6_06_9.Umurenge SACCO-Unclear transaction charges/fees | ||
| qf6_06_10 | qf6_06_10.Umurenge SACCO-Agent float/cash availability | ||
| qf6_06_11 | qf6_06_11.Umurenge SACCO-Contacting customer care | ||
| qf6_06_12 | qf6_06_12.Umurenge SACCO-Sending to a wrong number | ||
| qf6_06_13 | qf6_06_13.Umurenge SACCO-Fraud | ||
| qf6_06_14 | qf6_06_14.Umurenge SACCO-Money laundering | ||
| qf6_06_15 | qf6_06_15.Umurenge SACCO-Delayed payments | ||
| qf6_06_16 | qf6_06_16.Umurenge SACCO-Other specify | ||
| qf6_07 | QF6. In the past 12 months, have you experienced any of the following problems o | ||
| qf6_07_1 | qf6_07_1.Insurance provider-Unexpected charges | ||
| qf6_07_2 | qf6_07_2.Insurance provider-Lost money / Money missing from my account e.g., Car | ||
| qf6_07_3 | qf6_07_3.Insurance provider-Poor service received at a branch / agent / customer | ||
| qf6_07_4 | qf6_07_4.Insurance provider-ATM or Card Swipe machine not working | ||
| qf6_07_5 | qf6_07_5.Insurance provider-Inability to access bank account through mobile /int | ||
| qf6_07_6 | qf6_07_6.Insurance provider-Service / Agent network was down | ||
| qf6_07_7 | qf6_07_7.Insurance provider-Inconsistent availability of agent | ||
| qf6_07_8 | qf6_07_8.Insurance provider-Difficulty operating the phone/using menu | ||
| qf6_07_9 | qf6_07_9.Insurance provider-Unclear transaction charges/fees | ||
| qf6_07_10 | qf6_07_10.Insurance provider-Agent float/cash availability | ||
| qf6_07_11 | qf6_07_11.Insurance provider-Contacting customer care | ||
| qf6_07_12 | qf6_07_12.Insurance provider-Sending to a wrong number | ||
| qf6_07_13 | qf6_07_13.Insurance provider-Fraud | ||
| qf6_07_14 | qf6_07_14.Insurance provider-Money laundering | ||
| qf6_07_15 | qf6_07_15.Insurance provider-Delayed payments | ||
| qf6_07_16 | qf6_07_16.Insurance provider-Other specify | ||
| qf6_08 | QF6. In the past 12 months, have you experienced any of the following problems o | ||
| qf6_08_1 | qf6_08_1.Pension fund administrator-Unexpected charges | ||
| qf6_08_2 | qf6_08_2.Pension fund administrator-Lost money / Money missing from my account e | ||
| qf6_08_3 | qf6_08_3.Pension fund administrator-Poor service received at a branch / agent / | ||
| qf6_08_4 | qf6_08_4.Pension fund administrator-ATM or Card Swipe machine not working | ||
| qf6_08_5 | qf6_08_5.Pension fund administrator-Inability to access bank account through mob | ||
| qf6_08_6 | qf6_08_6.Pension fund administrator-Service / Agent network was down | ||
| qf6_08_7 | qf6_08_7.Pension fund administrator-Inconsistent availability of agent | ||
| qf6_08_8 | qf6_08_8.Pension fund administrator-Difficulty operating the phone/using menu | ||
| qf6_08_9 | qf6_08_9.Pension fund administrator-Unclear transaction charges/fees | ||
| qf6_08_10 | qf6_08_10.Pension fund administrator-Agent float/cash availability | ||
| qf6_08_11 | qf6_08_11.Pension fund administrator-Contacting customer care | ||
| qf6_08_12 | qf6_08_12.Pension fund administrator-Sending to a wrong number | ||
| qf6_08_13 | qf6_08_13.Pension fund administrator-Fraud | ||
| qf6_08_14 | qf6_08_14.Pension fund administrator-Money laundering | ||
| qf6_08_15 | qf6_08_15.Pension fund administrator-Delayed payments | ||
| qf6_08_16 | qf6_08_16.Pension fund administrator-Other specify | ||
| qf6_09 | QF6. In the past 12 months, have you experienced any of the following problems o | ||
| qf6_09_1 | qf6_09_1.Long-Term Saving Scheme (EJOHEZA)-Unexpected charges | ||
| qf6_09_2 | qf6_09_2.Long-Term Saving Scheme (EJOHEZA)-Lost money / Money missing from my ac | ||
| qf6_09_3 | qf6_09_3.Long-Term Saving Scheme (EJOHEZA)-Poor service received at a branch / a | ||
Total variable(s):
2500 |