| Name | Label | Question |
| f1 |
For each of the following statements,tell me whether itbis true or not?
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| f1_1 |
f1_1. You would rather deal with people face to face than with machines such as
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| f1_2 |
f1_2. You are prepared to learn how to use new technology
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| f1_3 |
f1_3. You prefer to pay for goods and services in cash rather than using electro
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| f2 |
F2. How many mobile phones does this household own?
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| f3 |
F3. Do you own a mobile phone?
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| f4a |
F4a. Do you have a SIM card registered in your name?
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| f4b |
F4b. Do you use a mobile phone that belongs to someone else or is shared?
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| f4c |
F4c. Where you stay, do you normally have a reliable phone GSM network?
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| f4d |
F4d. What type of mobile phone/s do you use?
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| f4d_1 |
f4d_1. A smartphone that can access the internet, send and receive emails and is
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| f4d_2 |
f4d_2. A feature phone that can access the internet, send and receive emails, st
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| f4d_3 |
f4d_3. A basic phone which is only capable of voice calling and SMS
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| f4e |
F4e. How many smartphones you have?
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| f5 |
F5. Which of the following statements best describes your experience with mobile
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| f6 |
F6. How many mobile money accounts do you currently have?
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| f7 |
F7. Why do you use mobile money services compared to other digital financial ser
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| f7_1 |
f7_1. This is the only accessible one in my community (Agent nearby)
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| f7_2 |
f7_2. It is easy to register (less requirements)
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| f7_3 |
f7_3. It is cheap or most affordable
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| f7_4 |
f7_4. This is the most convenient (takes less time)
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| f7_5 |
f7_5. Practical to pay bills
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| f7_6 |
f7_6. I trust it
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| f7_7 |
f7_7. It helps me to keep money safe or to save
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| f7_8 |
f7_8. Do not know (Do not read out)
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| f7_9 |
f7_9. Other (specify)
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| f8 |
F8. What problems or challenges have you faced when using mobile money (MTN and
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| f8_1 |
f8_1. Service / Agent network was down
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| f8_2 |
f8_2. Inconsistent availability of agent
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| f8_3 |
f8_3. Difficulty operating the phone/using menu
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| f8_4 |
f8_4. Unclear transaction charges/fees
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| f8_5 |
f8_5. Agent float/cash availability
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| f8_6 |
f8_6. Contacting customer care
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| f8_7 |
f8_7. Sending to a wrong number
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| f8_8 |
f8_8. Family/friends stealing money
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| f8_9 |
f8_9. Fraud
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| f8_10 |
f8_10. Money laundering
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| f8_11 |
f8_11. Other (SPECIFY)
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| f8_other_specify |
F8. Other, specify
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| f9 |
F9. Are you a mobile money agent?
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| f10a |
F10a. Now can you please tell me your mobile money service provider?
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| f10a_1 |
f10a_1. Airtel
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| f10a_2 |
f10a_2. MTN
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| f10a_3 |
f10a_3. Other
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| f10a_other_specify |
F10a. Other, specify
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| f10b |
f10b. can you tell me how important this mobile account assist you to manage you
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| f11 |
F11. How often do you use mobile money?
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| f12 |
F12. Does your Mobile Money account help you manage your money better?
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| f13 |
F13. Do you feel that Mobile Money fees and charges are affordable
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| f14 |
F14. What is the main reason why do you not use mobile money?
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| l1 |
L1. Do you belong to any informal financial groups?
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| l2 |
L2. Does it offer financial services?
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| l3 |
L3. How often do you contribute money to your group?
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| l4 |
L4. How do you mainly repay or make contributions towards your group?
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| l5 |
l5. what is the main reason why you belong to such a group/club?
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| l5_01 |
l5_01. Provide: Lend money out to members when they need the money
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| l5_02 |
l5_02. Provide: Lend out money to non-members when they want to borrow
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| l5_03 |
l5_03. Provide: Give collected money to one member every month
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| l5_04 |
l5_04. Provide: Keep the collected money for members and members can withdraw th
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| l5_05 |
l5_05. Provide: Keep the collected money for members and give to members after a
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| l5_06 |
l5_06. Provide: Buy assets as a group
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| l5_07 |
l5_07. Provide: Buy assets for individual members
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| l5_08 |
l5_08. Provide: Raise or save money for social events (weddings, leisure,)
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| l5_09 |
l5_09. Provide: Raise or save money for other emergencies for group members
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| l5_10 |
l5_10. Provide: Act as guarantor when members want to borrow money somewhere els
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| l5_11 |
l5_11. Provide: Assist with funeral cost
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| l5_12 |
l5_12. Provide: Put the collected funds into a financial institution such as a b
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| l5_13 |
l5_13. Provide: Put the collected funds into a financial institution such as a b
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| l6 |
I6. Do you agree\disagree with the following statements?
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| l6_1 |
l7_1. In a group they have more discipline in saving with a group than any other
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| l6_2 |
l7_2. I have more discipline in saving with a group than any other way because I
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| l6_3 |
l7_3. In a group they have more discipline paying back money borrowed from a gro
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| l7 |
L8. Does the group you belong to, help you manage your money better?
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| l8 |
L9. Why do you not belong to savings groups?
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| l8_1 |
l9_1. Do not trust them
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| l8_2 |
l9_2. They are too expensive
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| l8_3 |
l9_3. Do not get regular income
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| l8_4 |
l9_4. Dont have money to save
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| l8_5 |
l9_5. Dont want to borrow
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| l9_6 |
l9_6. Have lose money with them before
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| l8_7 |
l9_7. Do not have joing fee
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| l8_8 |
l9_8. Other (SPECIFY)
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| m1 |
M1. Please tell me which of the following statements best describes your househo
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| m2 |
M2. Please tell me which of the following farming your household is involved in?
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| m2_1 |
m2_1. Cattle
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| m2_2 |
m2_2. Goats, sheep, pigs
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| m2_3 |
m2_3. Other livestock such as chickens, rabbits
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| m2_4 |
m2_4. Cash crops tea, coffee, pyrethrum
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| m2_5 |
m2_5. Fruit such as bananas, pineapple, avocado, pepper, papaya, passion fruit
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| m2_6 |
m2_6. Vegetables tomatoes, carrots, onions, cabbages
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| m2_7 |
m2_7 Staples such as grains
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| m2_8 |
m2_8. Roots such as sweet potatoes, cassava, Irish potatoes
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| m2_9 |
m2_9. Beans, peas, ground nuts
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| m2_10 |
m2_10. Banana
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| m2_11 |
m2_11. Macademia, Fresh beans
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| m2_12 |
m2_12. Other (Specify)
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| m5a |
M5a. For your farming activities, you need things like farming equipment, seed o
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| m5a_1 |
m5a_1. Don't have to buy because I manage with what I have already (keeping seed
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| m5a_2 |
m5a_2. Use money from other sources of income
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| m5a_3 |
m5a_3. Use savings from formal institutions (bank, SACCO, MFI)
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Documentation in PDF
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